Pro Support Partners
Your Partner in Success

💬 Customer Support That Feels Human — Because It Is.

Delight your customers with expert, friendly support via email, chat, and more — tailored to your brand.

We are Human Customer Support, Done Right. We provide expert, empathetic, and bilingual customer support tailored to your brand.

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Customer care? Covered.
You? Relaxed and unstoppable.

When it comes to customer service, nothing beats a real human. Bots are fine for quick answers, but they can’t read the room or solve the weird stuff. People can—and that personal touch turns frustration into trust.

From “Where’s my order?” to “Help, it’s on fire!”—our friendly team brings empathy, creativity, and just the right amount of charm.

You build the magic. We’ll keep your customers smiling.

Let’s make something great—together.

Services

At Pro Support Partners, we make customer support your secret weapon. We started by helping brands we love, and now we help businesses of all sizes keep customers happy (and not yelling in all caps).

Customer support excellency

We prioritize your customers happiness to ensure they keep choosing you.

We will keep your SOPs up to date.

Our team will follow your SOPs and will tell you if there is room for improvement.

We will treat your business as our own.

We don’t just support your customers — we protect your brand, solve problems proactively, and go the extra mile like it’s our name on the door.

A friendly, proactive team that’s always ready to help and genuinely cares about your customers.
Hands-on partners who treat your business like it’s their own and are with you every step of the way.
Quick to get started, easy to integrate, and excited to be part of your journey.
Adaptable and easy to work with, we will follow your SOPs or help you create new ones.
Always looking for better ways to support your customers and make things run smoother.
Proven experience and leadership in customer support and operations — we’ve done this before, and we’re really good at it.
Clear, honest communication — no buzzwords, no runaround, just real talk and real results.
Experts in customer support who love what we do and are here to make your service shine.
Focused on creating great experiences that your customers will actually remember (in a good way).

We would love to hear from you!

About the founder.

Hi, I’m Silvina — so glad you’re here! With over 10 years of experience in customer support, I’ve had the chance to work with teams of all sizes, helping them build stronger connections with their customers. I’m well-versed in platforms like Shopify, Gorgias, Re:amaze, and more, and I’m excited to bring that knowledge to support you and your team in creating standout customer experiences.

This is what our clients are saying about us!

Jennifer, COO at Baloo Living

"Exceptional customer service is a core part of our brand ethos, and Silvina plays a huge role in shaping how people experience us. As our Customer Service Lead, she’s often the first (and sometimes only) person customers directly interact with—and she engages our customers and their varied needs with warmth, a great sense of humor, and a clear understanding of our policies and what’s best for the business."